Privacy Policy

Last updated: August 2026

Loumin Pottery respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to your personal data.

1. Information We Collect

When you visit our website, place an order, contact us or otherwise interact with Loumin Pottery, we may collect information including:

  • Your name

  • Email address

  • Billing and delivery address

  • Telephone number, where provided

  • Order and purchase information

  • Communications you send to us

  • Information about how you use our website

  • Marketing preferences, where applicable

Payments are processed through third-party payment providers. We do not directly store your full payment card details.

2. How We Use Your Information

We may use your personal information to:

  • Process, fulfil and deliver your orders

  • Take and manage payments

  • Communicate with you about your order

  • Respond to enquiries or customer service requests

  • Process returns, refunds or replacements

  • Maintain our business and financial records

  • Improve our website, products and customer experience

  • Prevent fraud and protect the security of our business

  • Send marketing communications where you have consented to receive them

  • Comply with our legal and regulatory obligations

We will only use your personal information where we have a lawful basis for doing so, including where it is necessary to fulfil a contract with you, comply with a legal obligation, pursue our legitimate business interests, or where you have given us consent.

3. How We Share Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

  • Payment processors

  • Delivery and postal services

  • Our website and e-commerce providers

  • IT, website hosting and other service providers

  • Professional advisers such as accountants, where necessary

  • Government, regulatory or law-enforcement authorities where we are legally required to do so

These organisations may only receive the information necessary to provide their services.

4. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and tax requirements.

Different types of information may therefore be retained for different periods.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to make the website function correctly, understand how visitors use it and improve their experience.

Where required by law, we will ask for your consent before using non-essential cookies, such as certain analytics or advertising cookies.

You can also manage cookies through your browser settings.

6. Marketing

If you choose to receive marketing communications from Loumin Pottery, we may use your contact details to send you information about our products, launches, events or other news.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.

We will not send electronic marketing communications where we do not have an appropriate lawful basis to do so.

7. Your Rights

Under UK data protection law, you may have rights relating to your personal information, including the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information in certain circumstances

  • Ask us to restrict how your information is used

  • Object to certain uses of your information

  • Request the transfer of certain information

  • Withdraw your consent where we rely on consent to process your information

If you would like to exercise any of these rights, please contact us using the details below.

You also have the right to make a complaint to the UK Information Commissioner's Office (ICO) if you have concerns about how your personal information has been handled.

8. Keeping Your Information Secure

We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of those third parties, and we recommend reviewing their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.

The latest version will be published on our website with the date it was last updated.

11. Contact Us

Loumin Pottery is responsible for the personal information covered by this Privacy Policy.

If you have any questions about this policy or how we use your personal information, please contact us:

Loumin Pottery
Email: info@louminpottery.co.uk
Website: www.louminpottery.co.uk
Business address: Loumin Pottery, Conger Cottage, Conger Lane, Toddington, Dunstable, Bedfordshire, LU5 4BP.